EARNS TRUST THROUGH ACTIONS.

• We demonstrate trustworthiness as employees through: Clarity in communication, transparency with the clients, advocate for the clients, acting with consistency, adhering to standards of services for all clients.
• We demonstrate trustworthiness as an organization by being transparent about our goals and how we meet or don’t meet them.
• We demonstrate trustworthiness in the community by making commitments and honoring them.

CONFRONTS RACISM AND CORRECTS INEQUITIES IN FINANCIAL SYSTEMS.

• We demonstrate anti-racism as employees by creating safe spaces for one another to challenge our assumptions and others assumptions.
• We demonstrate anti-racism as an organization by directing resources to create equitable access to our services.
• We demonstrate anti-racism in the community by prioritizing areas and populations that have been historically and intentionally disinvested from.

RECOGNIZES UNTAPPED POTENTIAL WHERE OTHERS SEE RISK

• We demonstrate opportunity as employees by taking risks and learning from failures.
• We demonstrate opportunity as an organization by evaluating our risk appetite.
• We demonstrate opportunity in the community by partnering with people who others overlook.

UNDERSTANDS AND CONSIDERS THE NEEDS OF THE CLIENT FIRST

• We demonstrate “every dream is different” as employees by training our employees to value and listen to the clients (ie. Trauma informed approaches, DEI, and IDI)
• We demonstrate “every dream is different” as an organization by investing in every business believing it will be a success.
• We demonstrate “every dream is different” in the community by sharing successes and uplifting the stories of the community.

WORK TOGETHER

• We demonstrate “it takes a village” as employees by recognizing each person’s value, building positive & genuine relationships, and actively participating to see others succeed.
• We demonstrate “it takes a village” as an organization by forming long term cooperative relationships—creating and maximizing environments to tackle systemic inequity in the financial system.
• We demonstrate “it takes a village” in the community by acknowledging that we cannot do this without the community.